The functioning of our deposit system varies based on how you have made your boat reservation. There are 2 possible scenarios in which you have made your reservation with us.
Scenario 1: You have pre-booked and paid your boat through our online booking system.
Scenario 2: You have rented a boat via phone, email, or in-person, and thus, no advance payment was made through our online reservation system.
Scenario 1: You have already made your payment online in advance and so you will only need to provide a deposit upon your arrival at the location. The deposit is held through a card reservation. A card reservation means that you have authorized the payment, and the funds will remain in your account but won’t be immediately available for other transactions. Rest assured that if there are no disputes or issues, the card reservation will automatically be released after 24 hours. This process is the opposite of what occurs in scenario 2, where the payment is actually captured.
Scenario 2: You have rented a boat through phone, email, or on-site, and did not make the payment online using our reservation system. In this case, you are requested to pay both the rent and the deposit in a single transaction as our payment service provider requires the complete amount to be processed in one go. After capture, the payment will be divided into two parts: 1) the rental fee for the boat, and 2) the deposit. The deposit will be refunded automatically after capture if there is no dispute whatsoever. Usually this entire process will take 3-5 business days. For further questions, please email to info@boaty.nl.